Warranty and Return Policy

Warranty

  • JoViPak® garments made of Polartec® Power Dry® are guaranteed against defects in materials and craftsmanship for 12 months with normal use and care.
  • JoViPak® garments made of Organic Cotton/Lycra® are guaranteed against defects in materials and craftsmanship for 6 months with normal use and care.
  • JoViJackets and Box Finger Gloves are guaranteed for 3 months with normal use and care.
  • Bellisse® and all other JoViPak® products are guaranteed against defects in materials and craftsmanship for 6 months with normal use and care.

Return Policy

Ready Made Garments

Ready Made garments are returnable, providing they have not been worn and are returned within 30 days of the invoice date. If the return is received after the 30 day window there is a 15% restocking fee. No garments are returnable after 60 days. (If ordering a genital pad please try it on over clothing for the return policy to be valid.)

Custom Garments

Custom garments are “Guaranteed to Fit” providing accurate and complete information has been included in the order. Custom garments are NOT returnable; however, if a garment is being returned for an alteration it MUST be laundered prior to shipping.

Product Care

  • Don with rubber gloves to prevent damage from fingernails. (Fingernail damage is not covered by warranty)
  • Care and content labels are on the OUTSIDE of JoViPak® garments and on the INSIDE of JoViJackets and Safety Soks.
  • If you are putting your JoViPak®lymphedema garment in the dryer, we recommend low heat and removing the garment as soon as it is dry. Organic Cotton/Lycra® garments should be tuned inside out halfway through the drying cycle.
  • We recommend air drying JoViJackets.
  • Use mild liquid detergents and absolutely NO BLEACH on any JoViPak® product
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